During the Smart Cities Connect Conference held in Washington DC, we had the opportunity to interview Gabe,  from Acta Solutions. Acta Solutions stands out as a technology firm dedicated to natural language processing and artificial intelligence. Their primary focus lies in assisting local government agencies in enhancing their customer service procedures.

One of the key goals of Acta Solutions is to reduce the time that government agency staff spend on phone calls and emails. They achieve this through a lightweight Outlook extension, which streamlines communication and automates repetitive tasks. This innovative approach has already been adopted by over 30 jurisdictions, and Acta Solutions is constantly looking to expand their reach.

Learn more about Acta Solutions and their experience at the Smart Cities Connect conference in this podcast.